Return and Delivery

You can return your product free of charge within 30 days from the date you receive it.

 

You must make sure that you return the product you are returning to include the correct address of Porpora Design, with the original invoice, packaging, certificate complete and undamaged. The product you are returning must be unused and undamaged. When your returned product reaches us, it will be evaluated by us and an informative e-mail will be sent to you.

 

The reflection time of your name on your statement varies depending on your bank. If there is a delay in the reflection of your return on your credit card, you can get detailed information from your bank with the Return Process Number included in the information e-mail we send you.

Products whose right of withdrawal and right of withdrawal cannot be used are stated on the "Distance Sales Agreement" page and the BUYER declares that he accepts this contract if he places an order. You can see the articles of right of withdrawal in this contract below or you can examine the entire contract in detail by clicking here .

 

"6. RIGHT TO WITHDRAWAL

6.1. RECEIVER; In case the distance contract is related to the sale of goods, within 30 (thirty) days from the date of delivery of the product to itself or to the person / organization at the address indicated, it can use the right to withdraw from the contract by refusing the goods without any legal and criminal liability and without any justification, provided that the SELLER is notified. In distant contracts for service provision, this period starts from the date the contract is signed. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts that started with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the BUYER. The BUYER accepts in advance that he has been informed about the right of withdrawal by accepting this contract.

6.2. In order to use the right of withdrawal, a written notification must be made to the SELLER by registered mail or e-mail within 30 (thirty) days and the product must not be used within the framework of the provisions of "Products for which the Right of Withdrawal cannot be exercised" set forth in this contract. If this right is exercised,

a) The invoice of the product delivered to the 3rd party or the BUYER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning. The order returns whose invoices are issued on behalf of the institutions will not be completed unless the RETURN INVOICE is issued.)

b) Return form,

c) The products to be returned must be delivered complete and undamaged, together with the box, packaging and certificate.

d) The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days from the receipt of the withdrawal notice and the product.

e) If the campaign limit amount set by the SELLER is decreased due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.
 

7.PRODUCTS THAT CANNOT BE USED OF WITHDRAWAL

It is not possible to return goods prepared in line with the BUYER's request or explicitly personal needs, products that have been modified according to the buyer's wishes and whose original design is damaged. In addition, before the expiry of the right of withdrawal, it is not possible to use the right of withdrawal regarding the services started with the consent of the consumer. In order for the products to be returned, they must be undamaged and unused, and must be returned in full, together with the certificate, packaging and invoice.

 

8. DEFAULT AND LEGAL RESULTS

The PURCHASER agrees, declares and undertakes that, in the event that the payment is made by credit card, the cardholder will pay interest within the framework of the credit card agreement with the bank and be liable to the bank. In this case, the relevant bank may apply for legal remedies; The BUYER accepts, declares and undertakes that in the event that the BUYER goes into default due to the debt, the BUYER will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt "


Gifts:

If the product is specified as a gift at the time of purchase, no receipt or invoice will be sent to the person who is gifted, but a gift / return certificate will be delivered. If the product was not marked as a gift at the time of purchase, or if the person giving the gift sent the order to the gift owner to give it later; The refund will be made on the credit card of the person receiving the gift and will be aware of the refund.

Shipping:

A return or exchange products "Yeni Mah. Zafer Cad. No: 75 Urla / Izmir / Turkey" should be sent to. Product shipping charges are the responsibility of the returning person. If the cargo is sent to be paid by us, the shipping fee will be deducted from the refund amount.

If you are shipping items over $ 50, you should consider using a trackable shipping service or purchasing shipping insurance. The sending party will be deemed responsible for what will happen to the product you ship for return at the shipping stage.